Returns Policy

Belysa Collective stands behind the quality of every piece in our collection. If for any reason you are not fully satisfied, we are here to help.

Return Window

We accept returns within 14 days of the delivery date.

Eligibility

To qualify for a return, your item must be:

• In its original condition — as good as new, exactly as delivered
• Unused, unaltered, and undamaged
• In its original packaging, with all accessories and tags intact

We reserve the right to decline returns that do not meet these conditions.

Non-Returnable Items

• Customised or personalised pieces
• Items showing signs of use, wear, or damage caused after delivery
• Items returned after the 14-day window

Damaged or Incorrect Items

If your item arrives damaged or is incorrect, please contact us within 7 days of delivery with your order number and photographs. We will arrange a replacement or full refund promptly.

Refund Processing

Once your returned item is received and inspected, approved refunds are processed within 5–7 business days to your original payment method. Shipping costs are non-refundable unless the error is ours.

How to Return

1. Email business.belysa@gmail.com with your order number and return reason
2. We will respond within 48 hours with return instructions and the return address
3. Pack the item carefully in its original packaging
4. Send it via a trackable courier service
5. Your refund will be processed within 5–7 business days of receipt and approval

Questions? Write to us at business.belysa@gmail.com and we will be happy to assist.